Tag: customer service

social crm / - 12/02/2021 09:45:53

How can Smart Replies and Saved Replies optimize care team productivity?

Artificial Intelligence is increasingly important and increasingly present in people's lives. With it, we are able to perform numerous functions in different areas, such as optimizing the productivity of your company's SAC team.   Buzzmonitor has two tools with this feature: Smart Replies and Saved Replies.   We'll tell you…

social crm / - 06/02/2017 21:57:18

Social CRM: optimize your customer support with saved replies

Early in 2015, Facebook released the “Very responsive to messages” badge for pages that answer 90% of their private messages in an average span of 5 minutes. The goal was to stimulate communication between brands and consumers, making customer service on the platform faster.  ​ Still on the same year,…