Tag: Facebook bots

social crm / - 21/04/2017 00:54:58

Social Media in Practice: The Automation of customer services

DID YOU KNOW… … chatbots give service to an average of 30% of consumers without the need for human intervention? Bots that interact with users on the internet allow these users to ask questions to which an appropriate answer is formulated, according to a pre-defined guide. But the possibilities go…