Tag: Facebook Messenger

social crm / - 09/10/2016 18:03:00

3 metrics to monitor the performance of your bot on a Real-time dashboard

With the current rise of bots, companies are now increasingly investing in customer support via chat (WhatsApp or Messenger, for example). But how can I monitor customers that are using my brand’s bot?   Thinking about this, we integrated bots to Buzzmonitor Dashboards. This makes it much easier to analyze the…