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How can Smart Replies and Saved Replies optimize care team productivity?
social crm

How can Smart Replies and Saved Replies optimize care team productivity?

Artificial Intelligence is increasingly important and increasingly present in people's lives. With it, we are able to perform numerous functions in different areas, such as optimizing the productivity of your company's SAC team.   Buzzmonitor has two tools with this feature: Smart Replies and Saved Replies.   We'll tell you…

6 Buzzmonitor new features for September 2020!
social news

6 Buzzmonitor new features for September 2020!

Discover the Buzzmonitor's news that were online on september.   Buzzmonitor Reports   1. New follow-up reports We make adjustments to the filters of some standard reports and include new reports: "Monthly Volume", "Volume by Days of the Week", "Topic Relationship" and "Most Like Posts".       2. New…

6 New features of Buzzmonitor for October 2020!
social news

6 New features of Buzzmonitor for October 2020!

These are the 6 new features of Buzzmonitor we launch on October.    Buzzmonitor reports 1- New general language filter The language filter, previously only available for Twitter, Facebook, YouTube, and Instagram, is now a general filter that can be applied to all social media interactions. * This filter does…

12 metrics to analyze your brand's performance on YouTube
social ads

12 metrics to analyze your brand's performance on YouTube

During this atypical year of the pandemic, YouTube has become an important ally in everyone's daily life. So, if your brand has a presence on the platform, with the help of Buzzmonitor you can analyze information and see how your videos are impacting users. The 12 metrics that can be…

Buzzmonitor launches new Influencers module with Artificial Intelligence
Monitoring

Buzzmonitor launches new Influencers module with Artificial Intelligence

Buzzmonitor launches its new Influencers module in beta. The new module is present in all Buzzmonitor payment accounts and allows you to identify influencers from keyword searches, social networks and profile types (companies or people). The new module is an integral part of Buzzmonitor and uses advanced Artificial Intelligence concepts,…

6 new features for Buzzmonitor
social news

6 new features for Buzzmonitor

We continue to listen to our customers and implement new features that make working with social media even easier and more dynamic. Discover what’s new:    Buzzmonitor reports   1. Personalization of the days and hours of attention that optimize the calculation of the SLA's  It is now possible to…

21 reports to optimize your Customer Care on Social Media
social crm

21 reports to optimize your Customer Care on Social Media

Customer Care in social media has gained relevance in the last decade being so influential in the consumer's purchase decision as well as Marketing. Dissatisfied consumers complain on social media and influence potential new consumers of a brand. That's why at Buzzmonitor we usually say that SAC is the new…