How to Create Tickets in Buzzmonitor?
With Buzzmonitor’s Customer Service module, you can manage user interactions across social media platforms publicly and privately, as well as on other digital channels like email, Google My Business, Play Store, or WhatsApp. All these messages can be handled within a single tool. Additionally, Buzzmonitor allows you to configure tickets automatically or manually for second-level […]
Discover How to Measure Your Brand’s Performance on Social Media with Analytics Pro
In addition to creating content strategies, it’s always essential to analyze the results. To verify the audience’s interest in your posts, compare your performance with that of the competition and think of new ways to achieve desired objectives, whether it’s follower growth, increased page engagement, or more conversions. Metrics analysis serves as a guide to […]
What is Customer Service? Guide to Achieving Consumer Satisfaction
Customer service is not limited solely to answering consumer questions or assisting them during their purchasing process. In fact, that’s part of the process, but customer service goes much further. It consists of providing all the consumer guidance: from the first contact to after-sales. It’s about building and maintaining a strong relationship with the customer, […]