your users are being adequately served. Schedule graphical updates so
that you don’t miss out on anything that’s happening on your pages!
Optimise customer service on social media
with metrics and data about agent performance
Measure your brand's
to guarantee continuous improvement of your brand’s customer service operation.
Gather analyst performance
rates on one dashboard
than 15 preconfigured reports on one dashboard to share with your team.
Manage and guarantee the best experience for your users
by theme and sentiment in order to boost the effectiveness of your customer
service operation. Don’t forget you can share this information through
best Social Intelligence tool.
How can you optimise your customer service?
Manage your team
to your brand’s values.
to them as soon as possible.
All your digital channel’s customer services on one platform and identify the same user across different social media platforms.
Responses with Artificial Intelligence using Buzzmonitor’s Smart Replies.
It's time to optimise customer service!
Talk to our specialists
Shall we start?
Try the tool for 14 days free of charge and:
- Create customised dashboards to share with your team.
- Gain an overview of the tool.
- Count on our team for support and resolution of queries.
Discover the power of Buzzmonitor with this non-binding offer!