customer service operation
processes and build the best customer experience possible for your brand.
Connect with clients on social media
in the quickest and most effective way
Find the easiest and most
practical way to
manage your team
workflows. Consolidate your customer service operation with FAQ’s so
that your customer service team is free to focus on the issues requiring
Prioritise with tickets
of tickets. Buzzmonitor allows you to create tickets, assign them to
the person in charge, follow up each case and prioritise the most
important cases. You can also set alerts for situations that put your
brand at risk and that require immediate attention.
Automate replies with
Intelligence. It assists your customer service agents by suggesting replies
to your users based on the record of past replies sent by your brand or business.
Reply to Google
My Business reviews
don’t miss any ratings awarded to your branches, franchises or
businesses. Besides serving and monitoring, you can also create a
customised report for keeping track of each one of your brands.
on one platform and managed to consolidate their
customer service operation on social media and optimise
their customer service experience with data and artificial
How can you optimise your Social CRM operation?
All your social media customer service on one platform.
Comments and mentions efficiently on all your digital channels.
Your customer service agents’ performance, their response time, sentiments, SLA and much more.
Your business’s CRM with data and guarantee the best customer experience.
Optimise your customer service operation on social media with Buzzmonitor!
Talk to our specialists
Shall we start?
Try the tool for 14 days free of charge and optimise your customer service experience by responding to your clientes from one omnichannel platform for Social CRM.
- Use one platform to reply to users on all your digital channels.
- Analyse your team’s performance and response times.
Discover the power of Buzzmonitor with this non-binding offer!