Manage your
customer service operation

Centralise all your digital channels on one platform, simplify your
processes and build the best customer experience possible for your brand.

Connect with clients on social media
in the quickest and most effective way

Find the easiest and most
practical way to
manage your team

Find the best way to organise processes with the creation of teams and
workflows. Consolidate your customer service operation with FAQ’s so
that your customer service team is free to focus on the issues requiring
most attention.

Prioritise with tickets

Assist your team of analysts in managing user messages win the use
of tickets. Buzzmonitor allows you to create tickets, assign them to
the person in charge, follow up each case and prioritise the most
important cases. You can also set alerts for situations that put your
brand at risk and that require immediate attention.

Automate replies with
Artificial Intelligence

Smart Replies is one of Buzzmonitor’s features operating with Artificial
Intelligence. It assists your customer service agents by suggesting replies
to your users based on the record of past replies sent by your brand or business.

Reply to Google
My Business reviews

Centralise and manage user reviews on Google My Business so you
don’t miss any ratings awarded to your branches, franchises or
businesses.  Besides serving and monitoring, you can also create a
customised report for keeping track of each one of your brands.

Use cases

Find out how they centralised all their digital channels
on one platform and managed to consolidate their
customer service operation on social media and optimise
their customer service experience with data and artificial

How can you optimise your Social CRM operation?


All your social media customer service on one platform. 


Comments and mentions efficiently on all your digital channels. 


Your customer service agents’ performance, their response time, sentiments, SLA and much more. 


Your business’s CRM with data and guarantee the best customer experience. 

Optimise your customer service operation on social media with Buzzmonitor!

Talk to our specialists

Shall we start?

Try the tool for 14 days free of charge and optimise your customer service experience by responding to your clientes from one omnichannel platform for Social CRM.

  • Use one platform to reply to users on all your digital channels.
  • Analyse your team’s performance and response times.

Discover the power of Buzzmonitor with this non-binding offer!