Track your CRM

Analyse your brand’s CRM performance on all social media platforms. 

Connect with your clients on social media
in the best and most efficient way

Measure your SLA

Measure your brand’s Service Level Agreement on social media. Check the
quality of your customer service and discover opportunities for improvement
and for offering the best customer experience possible to your clients.

Evaluate your agents'
response time.

Buzzmonitor allows you to keep track of the response times of each one of
your CRM analysts, optimising your operation with data driven results.

Classify your messages
and interactions

Label and organise messages received from clients and keep track of the most frequent questions, user sentiments towards your brand, times with most interactions and many more metrics. 


Share results with
your team

Present and share your CRM operation’s performance levels using a
customised and easily shareable dashboard.

Use cases

Find out how they centralised all their digital channels on
one platform and managed to consolidate their customer
service operation on social media and optimise their customer
service experience with data and artificial intelligence.

How can you optimise your CRM operation?


All your social media customer service on one platform. 


Comments and mentions efficiently on all your digital channels. 


Your customer service agents’ performance, their response time, sentiments, SLA and much more. 


Your business’s CRM with data and guarantee the best customer experience. 

Optimise your customer service operation on social media with Buzzmonitor!

Talk to our specialists

Shall we start?

Try the tool for 14 days free of charge and optimise your customer service experience by responding to your clientes from one omnichannel platform for Social CRM.

  • Use one platform to reply to users on all your digital channels.
  • Analyse your team’s performance and response times.

Discover the power of Buzzmonitor with this non-binding offer!