Besides providing customer service on social media you can also
reply to emails sent by your users.

Connect with your clients on social media
in the most easy and effective way

Reply to emails sent
by your users

Besides offering customer service  on social media, you can also monitor
and reply to questions and suggestions your users send by email and
centralise all your points of contact on just one platform.

Examine response times

Use the customised reports available on Buzzmonitor to examine the
performance of your  customer service operation on email. Measure
response times, user sentiments, SLA and much more.

Use cases


Find out how they centralised all their digital channels on one platform and managed to consolidate their customer service operation on social media and optimise their customer service experience with data and artificial intelligence. 


How can you optimise your Social CRM?


All your social media customer service on one platform. 


Comments and mentions efficiently on all your digital channels. 


Your customer service agents’ performance, their response time, sentiments, SLA and much more. 


Your business’s CRM with data and guarantee the best customer experience. 

Optimise your customer service operation on social media with Buzzmonitor!

Talk to our specialists

Shall we start?

Try the tool for 14 days free of charge and optimise your customer service experience by responding to your clientes from one omnichannel platform for Social CRM.

  • Use just one platform to reply to all user emails. 
  • Examine your team’s performance and response rate. 

Discover the power of Buzzmonitor with this non-binding offer!